Do you ship to my country?

I ship to Germany with Deutsche Post and internationally with DHL. They ship to most countries. As of 2025-11-27, countries / regions I cannot ship to are: North Korea, Palestinian Territories, Syria, Yemen and Sudan. There are difficulties shipping to various areas where DHL ships via the USA; they state: “Currently no transport connection via the USA to the destination. Shipments will be stored until transport options become available again.” (see link below for details).

DHL provide current information on possible restrictions and difficulties regarding delivery to your country. In particular you may want to check “Are there any restrictions to international mail and parcel services?”, as well as your continent / region, where the status of each country is detailed.

⚠️ Additional costs and delays for shipments outside the European Union

Please note that depending on your country and order amount, customs fees or/and VAT may apply. These will be collected by your country when your parcel reaches customs, i.e. they are not included in the item price or shipping costs. You will need to pay these fees to your country to claim your parcel.

This is due to international regulations that we (as shop owner and customer) unfortunately have to comply with.

Because of customs processing you may also experience additional delays, which could be as long as 2 weeks.

When will you ship my order?

Please allow 5 business days for me to process your order. You will be informed by email when your order has been shipped.

How long will my order take to arrive?

Once I have shipped your order, the time it will take to arrive is in the hands of the postal / shipping services. Typical delivery times should be:

Germany: 1-7 days

Europe: 3 days-5 weeks

Worldwide: 2-12 weeks

My order has shipped x weeks ago and has not arrived yet

Please send me an email at shop@reinekurth.com so that we can discuss how to proceed. Note that I am a one-person business so response time may vary. I strive to respond within 48 hours.

Can I return / exchange something or get a refund?

Please send me an email at shop@reinekurth.com so that we can discuss how to proceed. Note that I am a one-person business so response time may vary. I strive to respond within 48 hours.

Why is shipping / tracking expensive?

There is no such thing as free shipping… Whenever a business is offering free shipping, it means that the fees are included in the product’s price. This is probably unfair in some way as the shipping fees will differ, possibly widely, depending on the customer’s location. A large company may be able to get around that, e.g. by shipping from different locations, but for a small business that is not possible.

Also I feel that making shipping fees invisible comforts us into thinking that shipping, transporting and delivering packages is worthless. It’s not. It’s an important service, for which a lot of people work hard, in post offices, sorting facilities, airports, trucks, storage facilities, delivery vans etc. Let’s pay for shipping and thank the people who make this amazing feat possible: that a piece of art or craft can be created on one side of the planet and transported and delivered to the other side in the best of shapes, within a relatively short time ♥

Note: This rant is inspired by ceramic artist Kness’ statement and FAQ on shipping. I share her views and could not say it better :)

Reproduction rights for original art

The purchase of original art does not transfer reproduction rights of the art, i.e. you are not allowed to sell, license or similarly exploit reproductions of the original artwork you purchase.

Should you wish to acquire such rights, please contact me at hello@reinekurth.com for a quote.